Every small change is a BIG step!

• My experience during pandemic.

“Change is the only constant” is an extremely appropriate statement in our rapidly changing world. We all find ourselves in diverse situations of change, ranging from simple tasks like waking up early to complex, life-altering transformations. Often, we are challenged, puzzled, and stressed during our journey to adapt to these changes. If we experience such challenges with every change we undergo, imagine the complexities in the minds of those from whom we expect change.

Allow me to share an experience that shifted my view of transformation.

For some time, digital money began gaining momentum. More than ever before, people started using digital money transfers for everyday tasks like purchasing vegetables and paying for taxis. From street vendors to well-organized shopping centres, QR codes and mobile numbers for payments became prevalent. Shops without these options were a rarity. I was one of those who adopted digital payments and consequently saw no need to carry a physical wallet. However, time marched on, and we found ourselves in an unexpected lockdown. This situation led me to buy vegetables and fruits from street vendors to avoid crowded malls. Coincidentally, I began purchasing vegetables from the same elderly gentleman every other day during my work breaks.

On the first day, he requested cash for my purchases. Without much thought, I scoured my home for cash and paid him. The next time, he once again asked for cash. Annoyed, I reluctantly paid, telling him that next time I preferred to pay digitally through a scanner. But once again, he requested cash, which frustrated me. This time, I firmly asked if he could facilitate digital transfers, threatening to make my business elsewhere if he couldn’t. In a remorseful tone, he informed me that he was working on it. After leaving a stressful meeting and encountering him asking for cash again, I condescendingly told him it was a five-minute task. I explained that I had quickly installed an app and linked my bank account in mere minutes. His saddened expression prompted him to politely request my assistance. I agreed, took his phone to install the app, and realized there was a problem with the app download. Perhaps his phone was too old or there was an issue with the app store. I suggested trying another phone. He returned with a different phone, and this time, I managed to install the app. While attempting to register his bank account, I encountered another issue; his account wasn’t enabled for such transactions. I advised him to visit his bank and rectify the matter. I didn’t see him for a few days and assumed he had relocated or ceased his business.

A few weeks later, he reappeared. I inquired about his bank situation. He explained that he had visited his hometown and submitted a letter to his home branch. I was astonished to learn that such a process was required to enable digital transfers and that it took time. This stood in stark contrast to my instantaneous experience. I realized that although we had undertaken the same task, our circumstances and environments were entirely different. It took several more weeks for him to enable digital transfers.

This entire incident transformed my perspective on change. I gleaned two crucial life lessons.
Foremost, what’s easy for me may not be easy for everyone. Situations, environments and readiness, all play a significant role. Offering support by allowing time and sharing knowledge can expedite the change we anticipate from others.
Second, listening to challenges and reassuring individuals that their concerns are valid motivates them to embrace the journey of change despite its challenges.

Therefore, lending a sympathetic ear can create a smoother environment, facilitating change. This brings me to the conclusion that every minor change requires numerous small, significant, and diverse steps to effect transformation. A small change is, indeed, a significant step forward.